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Shipping & Returns

Shipping Info

Material will be shared along with you through email and it will be updated in your client portal on this site. 

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if you require any more information, you can always contacts us on chat or over whatsapp. 

Shipping Policy

We generally ship the product within 2 to 3 working days once we receive payment confirmation. However it generally depends on the availability of the product and quantity ordered. 

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Shipping partner is decided as per the payment made. We generally ship through RMS (it generally takes longer), EMS (Generally faster than RMS), and DHL (faster). 

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We do not guarantee any custom related policies / problems arises at the time of importing the product at destination country. and there will be no refund if its stopped at customs at destination country. 

Return & Refund Policy

Refund : 

Refund may be issued if

  • Product returned by you is not tempered, in original condition and packaging, not used, and it is accepted by our team

  • you have paid twice because of bank or any one’s mistake

  • stock is not available for item you have ordered

  • Delivery address is not serviceable by our courier partners.

Return will not be issued if any of the following condition is met

  • Product received by us is tempered with or opened or not in original form or packing.

  • You ordered wrong order and you do not wish to continue with the same order.

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Return :

Since this is consumable item, it is not possible for us to accept return however returns are accepted in following conditions.

  • If you receive wrong order.

Return will not be accepted if

  • you have opened the product and then decided you do not want to use the product

  • you have not contacted us within 48 hours of your delivery of material.

contact us on chat or whatsapp or email us at connect@koitbiopharma.com for further assistance if you may.

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