Shipping & Returns
Shipping Info
Material will be shared along with you through email and it will be updated in your client portal on this site.
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if you require any more information, you can always contacts us on chat or over whatsapp.
Shipping Policy
We generally ship the product within 2 to 3 working days once we receive payment confirmation. However it generally depends on the availability of the product and quantity ordered.
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Shipping partner is decided as per the payment made. We generally ship through RMS (it generally takes longer), EMS (Generally faster than RMS), and DHL (faster).
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We do not guarantee any custom related policies / problems arises at the time of importing the product at destination country. and there will be no refund if its stopped at customs at destination country.
Return & Refund Policy
Refund :
Refund may be issued if
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Product returned by you is not tempered, in original condition and packaging, not used, and it is accepted by our team
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you have paid twice because of bank or any one’s mistake
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stock is not available for item you have ordered
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Delivery address is not serviceable by our courier partners.
Return will not be issued if any of the following condition is met
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Product received by us is tempered with or opened or not in original form or packing.
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You ordered wrong order and you do not wish to continue with the same order.
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Return :
Since this is consumable item, it is not possible for us to accept return however returns are accepted in following conditions.
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If you receive wrong order.
Return will not be accepted if
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you have opened the product and then decided you do not want to use the product
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you have not contacted us within 48 hours of your delivery of material.
contact us on chat or whatsapp or email us at connect@koitbiopharma.com for further assistance if you may.